Privacy Policy

Brookmires Insurance, Inc. (“Brookmires,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through this website, how we use it, and the rights you have regarding your information.

Information We Collect on This Website

When you use brookmires.com, we may collect:

• Contact information you provide directly — name, phone number, email address, and any message you submit through our Contact form
• Scheduling information — when you book an appointment through our Calendly booking widget, Calendly collects your name, email, and the details of your request. See Calendly's Privacy Policy for how they handle this information.
• Newsletter signup information — if you subscribe to our newsletter, your name and email are collected and stored by MailerLite. See MailerLite's Privacy Policy for details.
• Medicare plan information — if you use the Medicare plan comparison tool on our Services page, that tool is provided by SunFire and operates under SunFire's own privacy practices for any information you enter there. See SunFire's Privacy Policy for details.

Cookies & Analytics

This website uses cookies and similar tracking technologies — including Google Analytics and the Meta (Facebook) Pixel — to understand how visitors use the site and to improve our services and marketing. These tools may collect information such as pages visited, time on site, general location, and how you arrived at our website. This information is used in aggregate to improve the site and to measure the effectiveness of our marketing; it is not used to make individual underwriting or coverage decisions.

• You can review Google's practices at Google's Privacy Policy and opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on
• You can review Meta's practices at Meta's Privacy Policy and manage how Meta uses your data for ads at Meta Ad Preferences
• Most browsers also let you block or delete cookies directly in your browser settings

How We Use Your Information

We use the information collected above to:

• Respond to inquiries and schedule requested consultations
• Send newsletters or educational content you've opted into
• Provide Medicare plan comparison services you've requested
• Understand website usage and improve our marketing and site experience
• Meet our obligations under applicable insurance, health privacy, and financial privacy laws

We do not sell your personal information.

Protected Health Information (HIPAA)

The following reflects Brookmires' approved Notice of Privacy Practices regarding protected health information (PHI), for clients and individuals whose health information we may handle in the course of insurance services such as Medicare guidance.

How we may use and disclose your health information. We may use and disclose protected health information to carry out functions including: enrollment; claims payment and auditing; quoting; underwriting activities; case issuance; customer service, including identification card and demographic change requests; compliance and oversight audits; reporting privacy violations to appropriate authorities; responding to public health and safety authorities; complying with law enforcement, judicial, and administrative proceedings where required; and investigating fraud. We do not sell protected health information.

Your privacy rights. As an individual whose health information we may hold, you have the right to:

• Access — request to review or receive a copy of your protected health information. We will respond to a written request within 30 days.
• Accounting of disclosures — request a list of certain disclosures of your health information made in the past six years for purposes other than treatment, payment, or plan operations.
• Restriction — request a limit on how your health information is used or disclosed. We are not required to agree if the restriction would interfere with treatment, payment, or operations.
• Alternate communications — request that we contact you using a different address or method, for example if standard communication could pose a safety risk to you.
• Amendment — request a correction to health information you believe is inaccurate or incomplete. We will respond within 60 days.
• File a complaint — you may file a privacy complaint with us directly, or with the Secretary of the U.S. Department of Health and Human Services, without fear of retaliation.

To exercise any of these rights, contact our Privacy Officer using the information below.

Financial Privacy (GLBA)

In the course of providing insurance and financial services, we may collect nonpublic personal information about you from applications, transactions, and other communications. We may share this information with insurance carriers, service providers, and other parties as necessary to provide the services you've requested, and as permitted or required by law. We do not share your information with unaffiliated third parties for their own marketing purposes without your consent. You have the right to opt out of certain information sharing — contact us using the information below to do so.

Your Choices

• You may unsubscribe from our newsletter at any time using the link in any email we send
• You may request access to, correction of, or deletion of your information by contacting us
• You may opt out of Google Analytics or Meta Pixel tracking using the links in the Cookies & Analytics section above
• You may decline to use the Calendly, MailerLite, or SunFire tools and instead call us directly at 423.251.6809

Contact Us

Questions about this policy, or requests to exercise any of the rights above, can be directed to:

Privacy Officer: Mikell Admire

Phone: 423.251.6809

Mail: PO Box 3284, Kingsport, TN 37664

Changes to This Policy

We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.